Reports have surfaced that TeleTech and other call centers may be unlawfully withholding compensation from employees in violation of the federal Fair Labor Standards Act.

The problem is not new. In July 2008, the U.S. Department of Labor’s Wage & Hour Division issued Fact Sheet #64, in which it alerted call center employees of certain abuses prevalent in the industry. In particular, the publication specifically condemns call center employer’s practice of not paying workers for the necessary job-related activities performed before and after their shifts:

In general, “hours worked” includes all time an employee must be on duty, or on the employer’s premises or at any other prescribed place of work, from the beginning of the first principal activity of the workday to the end of the last principal activity of the workday.

According to the Fact Sheet, call center agents, specialists, and representatives working must be paid for “principal activities” such as:

  • Starting the computer to download work instructions
  • Booting up computer applications
  • Shutting down a computer and other systems
  • Reading work-related emails

On August 1, 2014, attorneys from the law firm of Sommers Schwartz, P.C. filed a class action lawsuit against TeleTech Holding, Inc. on behalf of numerous call center workers employed as At-Home Customer Service Agents. The plaintiffs claim Teletech unlawfully withheld compensation in violation of wage and hour provisions of the Fair Labor Standards Act and various state laws in Arkansas, Connecticut, and Ohio. As proscribed by the Department of Labor Fact Sheet, the plaintiffs claim that they were not paid for necessary activities they were required to perform as part of their jobs. The recently filed case against TeleTech is similar to other class actions brought by Sommers Schwartz on behalf of call center workers employed by Express Scripts, Sykes Enterprises, and Alpine Access.

The TeleTech lawsuit is currently pending in the U.S. District Court for the Southern District of Ohio, and Sommers Schwartz attorneys are now interviewing Teletech workers from across the country to determine if their rights were violated and if they may be owed unpaid wages. If you were employed by TeleTech in U.S. at any time in the past three years as an At-Home Customer Service Agent, you may be eligible to join the class action. Contact attorney Jason Thompson today at (248) 415-3206 for a free consultation.

Kevin J. Stoops

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Kevin J. Stoops

Kevin Stoops is an experienced trial attorney who appears frequently in Michigan state courts and federal courts across the United States, representing clients in complex business litigation. He has vast experience and a track record of successful outcomes high-dollar matters involving trade secret, business tort, intellectual property, executive employment, and class action claims.

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