Concerns over pay practices at various call center companies are causing its home-based call center agents to suspect they may be the victims of wage theft.
Tech USA, Telepeformance, and other call center operators often employ individuals on an hourly basis as at-home or work-from-home representatives. Reports have surfaced, however, that these companies require their home-based customer support agents to perform certain tasks “off the clock” without compensation:
- Logging onto company computer systems and applications before their daily shifts begin
- Logging out of those systems and applications after ending their shifts each day
- Addressing technical issues agents are disconnected from systems and applications
These job-related tasks account for several minutes every day, time that often pushes employee’s hours beyond 40 hours per week. Under the Fair Labor Standards Act, these employers are required to compensate the agents for all time worked and must pay one-and-one-half times an employee’s base hourly rate for overtime.
The attorneys in Sommers Schwartz’s Employment Litigation Group are currently interviewing individuals employed as at-home or work-from-home customer service representations to see if their rights have been violated and if they are entitled to back pay and other damages. If you have information related to suspicious “off the clock” pay practices, we encourage you to contact us today!