Reports have surfaced that teleNetwork, a large business process outsourcing and contact center services provider, may be illegally withholding compensation from employees in work-at-home and brick-and-mortar telephone support positions.
Suspicions about the company’s possible violation of the federal Fair Labor Standards Act (FLSA) are causing many Customer Account Specialists, Managed Services Representatives, Product Support Specialists, and Technical Support Representatives to be concerned over unpaid wages and overtime.
Wage theft and abuse in the call center industry is common, prompting the U.S. Department of Labor to issue an alert to warn of unlawful pay practices including the failure to compensate employees for “principal activities” such as:
- Booting up computers, logging into applications, and downloading work instructions before beginning their shifts
- Waiting on hold with technical support when disconnected from computer systems and networks
- Shutting down applications and computers after ending their shifts
- Reading work-related emails before and after their shifts
The time it takes to complete these tasks can be substantial, up to several minutes each day that can push employees’ work weeks beyond 40 hours. Under the FLSA, that overtime must be compensated at time-and-a-half.
The attorneys in Sommers Schwartz Employment Litigation Group are now interviewing individuals who have worked for teleNetwork as telephone-based agents, representatives, and specialists responsible for customer care, technical support, help desk, and billing care about their concerns over possible wage and overtime violations. If you have been employed by teleNetwork in any of these capacities and have information to share, please contact us today!