General Motors has established a website to help consumers determine if their individual vehicles are involved in the highly publicized ignition switch recall. Vehicle owners simply enter a Vehicle Identification Number and the website lets them know if that particular vehicle is subject to the recall. The only problem is, much like the affected vehicles, the website was also plagued by a serious defect.
According to a report from CBS Moneywatch, if replacement parts for a specific model were not yet available, the website would tell the customer that the vehicle was not subject to a recall when, in fact, it was. This issue came to the attention of the National Highway Traffic Safety Administration in recent weeks, but the agency says the website is now functioning as intended. Consumers who used the website previously are advised try again to make sure they get accurate information.
If you or a family member has been affected by a defect in a General Motors vehicle, please contact the attorneys of Sommers Schwartz’s GM Recall Litigation Team today to learn about your rights.