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Detroit Call Center Employee Rights Lawyer

Like all U.S. employers, companies that operate call centers are required to adhere to the law. Unfortunately, many don’t.
 
 
Call centers employ workers as customer service associates, support specialists, agents, and representatives to handle all sorts of incoming and outgoing telephone calls. Employees may be required to use computers and automatic phone-dialer software applications, and follow specific instructions and scripts that can change daily, yet many call centers make them perform certain tasks “off the clock.” When this happens, those employers are breaking the law.

Compensation abuses in this industry are so prevalent that the U.S. Department of Labor’s Wage & Hour Division issued an alert specifically condemning call centers for failing to pay workers for job-related activities performed before and after their shifts.

These often un-paid activities include:

  • Starting the computer to download work instructions
  • Booting up computer applications
  • Shutting down a computer and other systems
  • Reading work-related emails

These necessary activities can amount to 30 minutes or more of overtime each day,time for which workers are often not paid.

The attorneys in Sommers Schwartz’s Employment Litigation Group have fought for call center employees across the country to recover unpaid wages and overtime pay. If you have worked as a call center agent or representative and believe that an employer withheld your compensation unlawfully, please contact us today – you only have a limited amount of time to pursue your rights!

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I greatly appreciate your assistance throughout this process.

I’m happy to put this case behind me once and for all. I greatly appreciate your assistance throughout this process. Thank you, Tad! I’m happily employed now and am enjoying a fresh start.

You were kind enough to listen.

When it seemed that we would not be able to get anyone to listen to us regarding the details of our accident and any potential merit to a legal case, you were kind enough to listen, and subsequently bring this matter to a positive resolution.

There is no one that will harder than attorney Jason Thompson.

There is no one that will harder than attorney Jason Thompson. He and his staff will work with you to make sure they get the best settlement possible.

Ken Watkins and the lawyers at Sommers Schwartz did an excellent job.

Ken Watkins and the lawyers at Sommers Schwartz did an excellent job, were responsive to my emails and telephone calls, and I was very satisfied with their performance in court and the result.

Your advice and guidance were spot on.

I was not sure what to expect and was worried about the out come. Throughout the process you both demonstrated understanding for the emotional roller coaster your clients were going through, keeping us on track.

Thank you for your assistance.

Thank you for your assistance which certainly contributed to the favorable outcome of my PIP. Although I hope the future does not require your services, I will certainly not hesitate to contact you.

Kenneth Watkins is very knowledgeable.

Being a healthcare professor myself, I was impressed to know that he was so well read and knew the medical jargon (terminology) when evaluating individual cases. I found him to be very professional, credible, and personable.

Our attorney was tough, very professional, and knew his stuff!

Our case was very difficult and challenging and therefore was very time-consuming. Each step of the way, Matt explained what was going on and what I could expect, and he always kept in contact through emails or phone calls. Matt is sincere, kind, and compassionate – he has become more than just our attorney. He is more like family!

They are an awesome team and I would recommend them and their firm to anyone.

I contacted Sommers Schwartz to join a class action suit. Kevin Stoops and his assistant Veronica Stewart took my case and walked me through all the documents that I had to sign, explained everything to me, and won my case!

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