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Detroit Call Center Employee Rights Lawyer

Like all U.S. employers, companies that operate call centers are required to adhere to the law. Unfortunately, many don’t.
 
 
Call centers employ workers as customer service associates, support specialists, agents, and representatives to handle all sorts of incoming and outgoing telephone calls. Employees may be required to use computers and automatic phone-dialer software applications, and follow specific instructions and scripts that can change daily, yet many call centers make them perform certain tasks “off the clock.” When this happens, those employers are breaking the law.

Compensation abuses in this industry are so prevalent that the U.S. Department of Labor’s Wage & Hour Division issued an alert specifically condemning call centers for failing to pay workers for job-related activities performed before and after their shifts.

These often un-paid activities include:

  • Starting the computer to download work instructions
  • Booting up computer applications
  • Shutting down a computer and other systems
  • Reading work-related emails

These necessary activities can amount to 30 minutes or more of overtime each day,time for which workers are often not paid.

The attorneys in Sommers Schwartz’s Employment Litigation Group have fought for call center employees across the country to recover unpaid wages and overtime pay. If you have worked as a call center agent or representative and believe that an employer withheld your compensation unlawfully, please contact us today – you only have a limited amount of time to pursue your rights!

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I couldn’t have been more impressed!

Jason Thompson represented me in a gross negligence case, and I couldn’t have been more impressed with his professionalism and energy throughout the entire process.

Jason Thompson filed a suit on my mother’s behalf.

Jason Thompson filed a suit on my mother’s behalf, and we received a nice settlement. He was very kind and professional, and the office staff was very helpful and easy to work with.

I want to thank you for your excellent representation.

As unpleasant as the matter was, I truly enjoyed working with you and felt very well represented throughout. If I should be aware of someone in need of employment law advice, I will be certain to recommend you.

You did a great job.

Thank for all you did in my case, Kevin. You did a great job.

I was very impressed!

I want to express what a great job Tad did. He made me feel comfortable and important in his role and he was very supportive. I was very impressed.

For five and one-half years you never tossed in the towel.

The very fact that you maintained and were able to share a belief in my unique circumstances was remarkable along with your stellar professionalism. You delivered and you have my deepest appreciation for your efforts.

You are a phenomenal attorney.

You are a phenomenal attorney. I wanted to thank you for doing such a great job regarding this case. I have a new love for law and all that it includes. Thank you for one of the best experiences of my life.

Mr. Watkins exceeded my expectations.

The settlement that Mr. Watkins achieved was beyond my expectations! Without hesitation, I would and have recommended him to my friends and family. He and the staff all have been extremely cooperative, informative, and professional.

Your service was great!

I felt your service was great. I was very satisfied with Sommers Schwartz and will always remember you when a friend needs legal help. Thanks for a good job it could not have been successful without you.

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