Detroit Call Center Employee Rights Lawyer
Call centers employ workers as customer service associates, support specialists, agents, and representatives to handle all sorts of incoming and outgoing telephone calls. Employees may be required to use computers and automatic phone-dialer software applications, and follow specific instructions and scripts that can change daily, yet many call centers make them perform certain tasks “off the clock.” When this happens, those employers are breaking the law.
Compensation abuses in this industry are so prevalent that the U.S. Department of Labor’s Wage & Hour Division issued an alert specifically condemning call centers for failing to pay workers for job-related activities performed before and after their shifts.
These often un-paid activities include:
- Starting the computer to download work instructions
- Booting up computer applications
- Shutting down a computer and other systems
- Reading work-related emails
These necessary activities can amount to 30 minutes or more of overtime each day,time for which workers are often not paid.
The attorneys in Sommers Schwartz’s Employment Litigation Group have fought for call center employees across the country to recover unpaid wages and overtime pay. If you have worked as a call center agent or representative and believe that an employer withheld your compensation unlawfully, please contact us today – you only have a limited amount of time to pursue your rights!
We fight hard. And we win.
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A Client’s Gratitude for Tad Roumayah
Tad, I want to express my sincere gratitude for your unrelenting advocacy on my behalf throughout this process. It’s a shame that this sort of thing is still happening to new moms in 2023 and at an institution that prides itself on diversity, equity, and inclusion, no less. Knowing there…
Comments about Matthew Curtis from an Appreciative Client
Your efforts have changed my life, Matt. I’m forever grateful. My wife has tons of upcoming medical expenses, and we had both been working hard to make ends meet. I can’t thank you and your staff enough.
Praise for Lisa Esser-Weidenfeller and Matthew Curtis
I am writing to express my sincere gratitude for your hard work and dedication in handling my case. I appreciate your professionalism, your compassion, and your perseverance throughout this challenging process. You have gone above and beyond to protect my rights, to defend my interests, and to secure a favorable…
Praise for Wage & Overtime Pay Attorney Jesse Young
Jesse Young worked an employment case for me that ended with almost 700 people getting their unpaid wages back. He and his team are incredible. From the first communication to the last, they never missed a single beat – consistent and clear communication, quickly replying to my communication, and always making…
A Client Talks about Andy Dragovic
My wife had an accident, tripping over a cable line that wasn’t buried. Andy represented us and were very pleased with the outcome. Andy was very professional, personable, and quick to respond to us, answering any of our questions or concerns. The whole firm was responsive to our concerns, and…
Praise for Dina Zalewski
The lawyers at Sommers Schwartz, P.C. were nothing short of amazing when I came to them with my medical malpractice case! Dina truly helped to put my mind at ease and because of her and her firm, I finally have closure and can begin my healing process! I just want…
Gratitude for Rob Sickels
When our world was shattered by an unexpected medical diagnosis, we were referred to Rob Sickels of Sommers Schwartz. What a blessing to get this referral as Rob listened to us with caring and compassion, spent all the time necessary to help us, was always honest with us about our…
A Grateful Client Talks About Dina Zalewski
Dina never lied to us and was very straightforward. I feel like she took me under her wing. She got me through something that I thought was going to be incredibly difficult for me to relive. Dina felt like a friend, somebody I could trust and look to for guidance….
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