Detroit Call Center Employee Rights Lawyer

Call centers employ workers as customer service associates, support specialists, agents, and representatives to handle all sorts of incoming and outgoing telephone calls. Employees may be required to use computers and automatic phone-dialer software applications, and follow specific instructions and scripts that can change daily, yet many call centers make them perform certain tasks “off the clock.” When this happens, those employers are breaking the law.

Compensation abuses in this industry are so prevalent that the U.S. Department of Labor’s Wage & Hour Division issued an alert specifically condemning call centers for failing to pay workers for job-related activities performed before and after their shifts.

These often un-paid activities include:

  • Starting the computer to download work instructions
  • Booting up computer applications
  • Shutting down a computer and other systems
  • Reading work-related emails

These necessary activities can amount to 30 minutes or more of overtime each day,time for which workers are often not paid.

The attorneys in Sommers Schwartz’s Employment Litigation Group have fought for call center employees across the country to recover unpaid wages and overtime pay. If you have worked as a call center agent or representative and believe that an employer withheld your compensation unlawfully, please contact us today – you only have a limited amount of time to pursue your rights!

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Our attorneys have been featured on local and national media outlets, including:

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A Client Talks about Andy Dragovic

My wife had an accident, tripping over a cable line that wasn’t buried. Andy represented us and were very pleased with the outcome. Andy was very professional, personable, and quick to respond to us, answering any of our questions or concerns. The whole firm was responsive to our concerns, and…

Praise for Dina Zalewski

The lawyers at Sommers Schwartz, P.C. were nothing short of amazing when I came to them with my medical malpractice case! Dina truly helped to put my mind at ease and because of her and her firm, I finally have closure and can begin my healing process! I just want…

Gratitude for Rob Sickels

When our world was shattered by an unexpected medical diagnosis, we were referred to Rob Sickels of Sommers Schwartz. What a blessing to get this referral as Rob listened to us with caring and compassion, spent all the time necessary to help us, was always honest with us about our…

A Grateful Client Talks About Dina Zalewski

Dina never lied to us and was very straightforward. I feel like she took me under her wing. She got me through something that I thought was going to be incredibly difficult for me to relive. Dina felt like a friend, somebody I could trust and look to for guidance….

About Dina Zaleski, Rick Groffsky, and Andy Dragovic

Dina, Rick, and Andy were amazing lawyers. They helped me through an incredibly difficult time in my life after losing my son. I wanted answers on why, and they helped me through the whole process and they got me answers. After I lost my son, I was severely depressed. Every…

A Medical Malpractice Client Recommends Matt Turner

Matt Turner and his whole staff have acted very professionally, respectfully, and responsively to my every need. I highly recommend him to represent you in any legal matter you may have. Thank you again for all your help and guidance.

We are so thankful this firm was recommended to us!

Robert Sickels and his whole team went above and beyond while caring for us, They truly go the extra mile.

After our first meeting with attorney Matt Curtis, our feelings of frustration, defeat, and helplessness were diminished.

Matt’s knowledge of the law concerning medical malpractice and his compassion for my husband’s situation gave us the boost we needed to stand up and be heard! I am so grateful that my husband felt validated and energized throughout his time meeting with Mr. Curtis because, in February of 2021, he…

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