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Detroit Call Center Employee Rights Lawyer

Like all U.S. employers, companies that operate call centers are required to adhere to the law. Unfortunately, many don’t.
 
 
Call centers employ workers as customer service associates, support specialists, agents, and representatives to handle all sorts of incoming and outgoing telephone calls. Employees may be required to use computers and automatic phone-dialer software applications, and follow specific instructions and scripts that can change daily, yet many call centers make them perform certain tasks “off the clock.” When this happens, those employers are breaking the law.

Compensation abuses in this industry are so prevalent that the U.S. Department of Labor’s Wage & Hour Division issued an alert specifically condemning call centers for failing to pay workers for job-related activities performed before and after their shifts.

These often un-paid activities include:

  • Starting the computer to download work instructions
  • Booting up computer applications
  • Shutting down a computer and other systems
  • Reading work-related emails

These necessary activities can amount to 30 minutes or more of overtime each day,time for which workers are often not paid.

The attorneys in Sommers Schwartz’s Employment Litigation Group have fought for call center employees across the country to recover unpaid wages and overtime pay. If you have worked as a call center agent or representative and believe that an employer withheld your compensation unlawfully, please contact us today – you only have a limited amount of time to pursue your rights!

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You and your entire staff were very professional.

You were committed to customer satisfaction and it showed through your leadership. Your insightfulness, experience and performance, provided me with much support and confidence. Thank you!

Andy Dragovic is an outstanding trial attorney!

I needed representation from an attorney who was empathetic and effective. Andrija Dragovic proved to be that attorney time and time again. He was clearly dedicated to finding justice, explored my options every step of the way, and respected all my decisions regarding the case.

We ALWAYS received excellent service.

We were impressed with how the case was handled for my mom. Mr. Watkins exposed details of negligence that we were not aware of. After meeting him the first time, I had no doubt he was the perfect attorney to handle the case.

Your Honor, may we please be provided a calculator?

Your Honor, may we please be provided a calculator? – Note to a judge from the jury in a railroad injury case handled

I cannot say enough good things about Jason!

I cannot say enough good things about Jason – an incredible lawyer and an even better person. There are very few lawyers that I trust completely, but Jason is one of them and rightfully so.

Jason was an aggressive and thorough attorney.

He spent the time listening to me as a client and he would explain what steps were next as we went through the process. Jason made me feel very confident in my case and in him as an attorney.

I wouldn’t recommend anyone else.

I worked closely with Matt Curtis on a medical malpractice case – he went to bat for me every step of the way. I wouldn’t recommend anyone else.

Arvin Pearlman was the first and only attorney that we consulted.

Arvin Pearlman was the first and only attorney that we consulted and could not be happier that we chose him to represent us. I truly realized that Arvin had me and my family’s best interest at heart. Once we made it to trial, all we kept thinking was how glad…

Ken Watkins and the lawyers at Sommers Schwartz did an excellent job.

Ken Watkins and the lawyers at Sommers Schwartz did an excellent job, were responsive to my emails and telephone calls, and I was very satisfied with their performance in court and the result.

Our Clients Say It Best

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