Detroit Call Center Employee Rights Lawyer
Call centers employ workers as customer service associates, support specialists, agents, and representatives to handle all sorts of incoming and outgoing telephone calls. Employees may be required to use computers and automatic phone-dialer software applications, and follow specific instructions and scripts that can change daily, yet many call centers make them perform certain tasks “off the clock.” When this happens, those employers are breaking the law.
Compensation abuses in this industry are so prevalent that the U.S. Department of Labor’s Wage & Hour Division issued an alert specifically condemning call centers for failing to pay workers for job-related activities performed before and after their shifts.
These often un-paid activities include:
- Starting the computer to download work instructions
- Booting up computer applications
- Shutting down a computer and other systems
- Reading work-related emails
These necessary activities can amount to 30 minutes or more of overtime each day,time for which workers are often not paid.
The attorneys in Sommers Schwartz’s Employment Litigation Group have fought for call center employees across the country to recover unpaid wages and overtime pay. If you have worked as a call center agent or representative and believe that an employer withheld your compensation unlawfully, please contact us today – you only have a limited amount of time to pursue your rights!
We fight hard. And we win.
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Alexis Amy is one of the best lawyers I worked with. Her & Tad make a great team! Alexis communicated very well, she’s always on point, and she puts her clients first. Her energy working on your case really makes you feel motivated and her energy is unmatched. Best team…
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Tad Roumayah Is One of the Good Ones
I had a wonderful experience working with Tad. He was knowledgeable, responsive, and professional throughout the entire process, while also being genuinely kind and supportive. I always felt that my concerns were taken seriously and that I had someone wise and resilient in my corner. I’m very grateful for his…
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