Detroit Call Center Employee Rights Lawyer
Call centers employ workers as customer service associates, support specialists, agents, and representatives to handle all sorts of incoming and outgoing telephone calls. Employees may be required to use computers and automatic phone-dialer software applications, and follow specific instructions and scripts that can change daily, yet many call centers make them perform certain tasks “off the clock.” When this happens, those employers are breaking the law.
Compensation abuses in this industry are so prevalent that the U.S. Department of Labor’s Wage & Hour Division issued an alert specifically condemning call centers for failing to pay workers for job-related activities performed before and after their shifts.
These often un-paid activities include:
- Starting the computer to download work instructions
- Booting up computer applications
- Shutting down a computer and other systems
- Reading work-related emails
These necessary activities can amount to 30 minutes or more of overtime each day,time for which workers are often not paid.
The attorneys in Sommers Schwartz’s Employment Litigation Group have fought for call center employees across the country to recover unpaid wages and overtime pay. If you have worked as a call center agent or representative and believe that an employer withheld your compensation unlawfully, please contact us today – you only have a limited amount of time to pursue your rights!
We fight hard. And we win.
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From a Wage and Overtime Client
I enjoyed my experience working with Al Asciutto. He was very professional and went above and beyond to make me feel comfortable with the legal process. He answered all of my questions and made everything understandable. I really trust him and am happy with my experience. I highly recommend Sommers…
Praise for Lenore Zakhem
Attorney Lenore Zakhem is a great attorney. If you need a medical malpractice lawyer, you should not hesitate to contact her. She will take care of you and achieve a great result.
A Positive Consultation Experience
In finding out about a class action lawsuit I could possibly join I spoke with a paralegal to see what my options were. Unfortunately, I couldn’t pursue the case and didn’t need further assistance. However, I have recommended others reach out to Sommers Schwartz, I was impressed with the compassion…
A Referring Attorney Recommends Muskan Ali
I am a personal injury attorney in Michigan but do not handle medical malpractice cases. I have referred a few cases to Attorney Muskan Ali for review and handling. Her knowledge and understanding of the laws surrounding Medical Malpractice are inspiring, and I am always confident when referring cases to…
Praise for Our Medical Malpractice Team
Rob Sickels, Lissa Racer, and the whole firm are amazing! They were able to help me when no one else could. Their care extends years later, they are still reaching out, checking in, and extending well wishes! I’m so thankful I found them, and I know you will be, too,…
Praise for Paulina Kennedy and Jesse Young
I had a pregnancy discrimination case, and the Sommer Schwartz team made me feel heard! Their professionalism and communication were amazing, and their answers were very easy to understand! Thank you again, team!
A Client Recommends Al Asciutto
Working with Al Asciutto at Sommers Schwartz was a 10/10, outstanding experience. From start to finish, Al demonstrated exceptional attentiveness, ensuring no detail or question was overlooked. His professionalism and knowledge were apparent in every interaction, and his genuine care for my situation made me feel supported throughout the entire…
Praise for Al Asciutto
I had the pleasure of working with Al Asciutto, and I couldn’t be more impressed with his professionalism, knowledge, and dedication. From the very beginning, he took the time to thoroughly understand my case and provided clear, practical advice tailored to my needs. Throughout the process, Mr. Asciutto was incredibly…
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