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Detroit Call Center Employee Rights Lawyer

Like all U.S. employers, companies that operate call centers are required to adhere to the law. Unfortunately, many don’t.
 
 
Call centers employ workers as customer service associates, support specialists, agents, and representatives to handle all sorts of incoming and outgoing telephone calls. Employees may be required to use computers and automatic phone-dialer software applications, and follow specific instructions and scripts that can change daily, yet many call centers make them perform certain tasks “off the clock.” When this happens, those employers are breaking the law.

Compensation abuses in this industry are so prevalent that the U.S. Department of Labor’s Wage & Hour Division issued an alert specifically condemning call centers for failing to pay workers for job-related activities performed before and after their shifts.

These often un-paid activities include:

  • Starting the computer to download work instructions
  • Booting up computer applications
  • Shutting down a computer and other systems
  • Reading work-related emails

These necessary activities can amount to 30 minutes or more of overtime each day,time for which workers are often not paid.

The attorneys in Sommers Schwartz’s Employment Litigation Group have fought for call center employees across the country to recover unpaid wages and overtime pay. If you have worked as a call center agent or representative and believe that an employer withheld your compensation unlawfully, please contact us today – you only have a limited amount of time to pursue your rights!

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I’m speechless!

I’m speechless! I never expected to receive the settlement that you guys worked so hard for! Thank you so much!

I wanted to thank you.

I wanted to thank you for your assistance in resolving the matter with my employer. You listened to my complaints, kept me involved, provided guidance and were diligent.

You have become a valuable resource and trusted advisor.

You obviously took some time to understand my situation. You engaged me in meaningful conversation from the legal standpoint and presented my options, in a way that I could understand and therefore make an informed decision.

You are a phenomenal attorney.

You are a phenomenal attorney. I wanted to thank you for doing such a great job regarding this case. I have a new love for law and all that it includes. Thank you for one of the best experiences of my life.

I would recommend your law firm in a heartbeat.

Thank you Jason, I would recommend your law firm in a heartbeat. If I ever did need more help with something concerning the law, I will certainly contact you.

You have really been fun to work with and are so down to earth.

I just wanted to say congratulations – I know you guys have worked very hard on my lawsuit. While there are attorneys who make the client feel like a cardboard box and afraid to say anything, it is easy to talk to you!

I appreciate the team effort provided.

I would like you gentlemen to know that for those of us that have been violated and need legal assistance, we must often wait for justice in quiet desperation. As such, the words I used above “confidence and comfort” came only from you and your team.

Our attorney was tough, very professional, and knew his stuff!

Our case was very difficult and challenging and therefore was very time-consuming. Each step of the way, Matt explained what was going on and what I could expect, and he always kept in contact through emails or phone calls. Matt is sincere, kind, and compassionate – he has become more than just our attorney. He is more like family!

Jason was an aggressive and thorough attorney.

He spent the time listening to me as a client and he would explain what steps were next as we went through the process. Jason made me feel very confident in my case and in him as an attorney.

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