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Detroit Call Center Employee Rights Lawyer

Like all U.S. employers, companies that operate call centers are required to adhere to the law. Unfortunately, many don’t.
 
 
Call centers employ workers as customer service associates, support specialists, agents, and representatives to handle all sorts of incoming and outgoing telephone calls. Employees may be required to use computers and automatic phone-dialer software applications, and follow specific instructions and scripts that can change daily, yet many call centers make them perform certain tasks “off the clock.” When this happens, those employers are breaking the law.

Compensation abuses in this industry are so prevalent that the U.S. Department of Labor’s Wage & Hour Division issued an alert specifically condemning call centers for failing to pay workers for job-related activities performed before and after their shifts.

These often un-paid activities include:

  • Starting the computer to download work instructions
  • Booting up computer applications
  • Shutting down a computer and other systems
  • Reading work-related emails

These necessary activities can amount to 30 minutes or more of overtime each day,time for which workers are often not paid.

The attorneys in Sommers Schwartz’s Employment Litigation Group have fought for call center employees across the country to recover unpaid wages and overtime pay. If you have worked as a call center agent or representative and believe that an employer withheld your compensation unlawfully, please contact us today – you only have a limited amount of time to pursue your rights!

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I couldn’t have asked for better representation and counsel.

Thank you, Tad Roumayah, for representing me on my severance agreement. The entire negotiation was handled efficiently and in an extremely professional manner. I couldn’t have asked for better representation and counsel.

My wife and I wanted to send you our deepest gratitude for your work on our family’s behalf

Even though it doesn’t change our daughter’s condition, it will make going through some of the challenges she will face less burdensome from a financial perspective. We appreciate your professionalism, Rick Groffsky – you are truly a master of your craft.

Matt Turner was a guiding light through my lawsuit.

Going through the legal process was foreign and nerve-racking for me but I was able to garner confidence from my attorney. I am fully confident he was the key factor in the success of my outcome.

Your ability, understanding, and compassion are truly remarkable, Rob Sickels.

Your ability, understanding, compassion and at time dispassionate way of speaking for those who no longer can speak for themselves are truly remarkable.

I will be happy to recommend Sommers Schwartz to anyone who needs legal help.

You and your team handled everything so professionally and have been so personable and compassionate. In particular, your paralegal was wonderful to me, showed me and others such empathy, and made everything so smooth. I will be happy to recommend your firm to anyone who needs legal help.

Thank you for looking out for me, and having my back.

Thank you, Arvin Pearlman, for trying to win. Thank you for putting in as much time as you did. Thank you for being patient with me. You made a big impression on me.

Do you want the best? Hire Matt Curtis. I guarantee you will not be disappointed.

I was referred to Matt Curtis by an attorney’s office in the city where I live. From the first telephone conversation with Matt and his team, I felt confident I didn’t need to look any further for an attorney.

Ken Watkins and his staff did a wonderful job

Ken Watkins and his staff did a wonderful job and were very understanding of my sensitive situation.

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