Detroit Call Center Employee Rights Lawyer
Call centers employ workers as customer service associates, support specialists, agents, and representatives to handle all sorts of incoming and outgoing telephone calls. Employees may be required to use computers and automatic phone-dialer software applications, and follow specific instructions and scripts that can change daily, yet many call centers make them perform certain tasks “off the clock.” When this happens, those employers are breaking the law.
Compensation abuses in this industry are so prevalent that the U.S. Department of Labor’s Wage & Hour Division issued an alert specifically condemning call centers for failing to pay workers for job-related activities performed before and after their shifts.
These often un-paid activities include:
- Starting the computer to download work instructions
- Booting up computer applications
- Shutting down a computer and other systems
- Reading work-related emails
These necessary activities can amount to 30 minutes or more of overtime each day,time for which workers are often not paid.
The attorneys in Sommers Schwartz’s Employment Litigation Group have fought for call center employees across the country to recover unpaid wages and overtime pay. If you have worked as a call center agent or representative and believe that an employer withheld your compensation unlawfully, please contact us today – you only have a limited amount of time to pursue your rights!
We fight hard. And we win.
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Kind Remarks About Our Professionalism
What a great law firm! While they were not able to help me in particular, Matt Turner went above and beyond to do his best. My statute of limitations ended in two weeks, and he dropped everything to see if he could help me. After a professional review and conversation…
Praise for Jesse Young and Alana Karbal
Alana Karbal and Jesse Young did an excellent job fighting a giant for my wages. They pushed me to get what they needed from me and were amazing at communicating with me at all times. I won my arbitration and was so excited when I got more than what I…
A Satisfied Client
Alana, thank you for your work on my case. Your communication and fight for my rights were amazing!
A Client’s Gratitude
Thank you, Andy Dragovic and Annette DeCoste, for your professionalism and dedication to me and my malpractice claim. Andy’s confident and caring personality assured me that I chose the right firm to help me fight and get through one of the most difficult times of my life.
A Client With a Wrongful Death Case
My family and I would like to thank Matt Turner, Mickey McCullough, Janice Koehler, and your entire law firm for your dedication to my wife’s wrongful death case. We realize that we had the best law firm to successfully help us. We appreciate the obviously hard work and the efforts…
Praise for Albert Asciutto
Shout out to Albert Asciutto for being a fantastic attorney & walking me through the entire process of fighting for my wages! He made the process quick and easy. In the end we won the case!! Thank you again for taking my case on, you are awesome! I would absolutely…
Praise for Wage & Overtime Pay Attorney Jesse Young
Jesse Young worked an employment case for me that ended with almost 700 people getting their unpaid wages back. He and his team are incredible. From the first communication to the last, they never missed a single beat – consistent and clear communication, quickly replying to my communication, and always making…
A Client’s Gratitude for Tad Roumayah
Tad, I want to express my sincere gratitude for your unrelenting advocacy on my behalf throughout this process. It’s a shame that this sort of thing is still happening to new moms in 2023 and at an institution that prides itself on diversity, equity, and inclusion, no less. Knowing there…
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