A new class action accuses CompuCom – the large computer technical services and technical resources company – of failing to pay Field Services Technicians for “off-the-clock” work, a violation of the federal Fair Labor Standards Act.

According to the lawsuit, CompuCom required or permitted the plaintiffs to work more than 40 hours per week without paying them overtime compensation at a rate of one-and-one-half times their regular rates of pay.

CompuCom Field Services Technicians perform “on-site” service, maintenance, technical support, repair and, installation duties for the company’s customers. As part of their employment, however, the Technicians must put in additional time to fulfill the following necessary job requirements:

  • Logging into/out of CompuCom’s computer systems;
  • Reviewing and/or sending e-mails, chat messages, or text messages from/to CompuCom and/or its customers;
  • Communicating with CompuCom’s employees/supervisors/managers by telephone;
  • Communicating with CompuCom’s customers by telephone;
  • Providing technical support guidance to CompuCom’s employees and customers;
  • Monitoring, documenting, and tracking customer IT problems;
  • Accessing CompuCom’s problem management databases and/or help desk system;
  • Studying work documents including instructions, guidelines, and training aides;
  • Performing work assisting CompuCom’s overseas IT support teams; and
  • Preparing reports and/or “tickets”

Much of this work fell outside of their 40-hour work weeks.

CompuCom is no stranger to allegations of wage theft. In 2008, CompuCom Technicians sued the company for similar off-the-clock violations, alleging that CompuCom did not consider many of their duties to be “working time” and refused to pay them for that work. Additionally, reports have surfaced that employees working as Network Administrators, On-Site Technicians, and Help Desk Technicians that the company failed to pay them proper wages and overtime when they were forced to put in extra hours to meet CompuCom’s clients’ demands.

Compensation abuse and wage theft are all too common in the United States. If you worked for CompuCom as a Field Services Technician or in some other non-exempt hourly position and suspect that you have been wrongfully denied your hard-earned pay,  please contact the attorneys in Sommers Schwartz’s Employment Litigation Group today – we’re here to help.