Kelly Services Call Center Agents Accuse Company of Wage Theft

Along with suspected misclassification the onsite call center agents are reporting that they are required to complete a number of tasks before, during, and after their established work shifts, yet are not paid for all of these activities, which include:

• Booting up and logging into necessary computer programs and applications at the start of the workday – but before their shifts begin;
• Logging out of and shutting down programs and applications – after their shifts end.

These actions can exceed 20 minutes each day, yet agents are only compensated for 10 minutes of this time pursuant to Kelly’s policy.

Failing to pay employees for “off the clock” work – which often constitutes overtime warranting time-and-a-half – is illegal, and the employer should be held accountable. The attorneys Sommers Schwartz’s Employment Litigation Group are currently interviewing current and former call center agents who have worked at Kelly Services locations to learn about their concerns about wage abuse and unpaid overtime. If you have information that would assist our investigation, please contact us today!