Employees of call centers operated by Auto Club Group, Auto Club Service, and Club South Auto Club are suing the companies for failing to pay overtime. The call center representatives – whose job titles include product specialist, call receiver, quality assurance specialist, and call manager – worked at brick and mortar locations and were responsible for dispatching roadside assistance to stranded motorists.


According to the complaint, the workers were required to spend up to 30 minutes each day logging into job-related computer programs and applications before beginning their shifts. This additional time regularly pushed their hours beyond 40 hours per week, which entitled the employees to overtime compensation at one-and-one-half times their base hourly rate. By withholding pay for time spent on “off the clock” pre-shift tasks, the plaintiff claims that Auto Club violated the federal Fair Labor Standards Act.

The lead plaintiff is this case worked for the Auto Club Group in Grand Rapids, Michigan, though the company also maintained call centers in Dearborn, Michigan; Omaha, Nebraska; Heathrow, Florida; and Nashville, Tennessee. He is filing his case as a class action to include other similarly situated employees who were the victims of wage abuse and seeks recovery for all unpaid overtime hours plus liquidated damages, attorneys’ fees, and costs as provided for by law.

Failing to pay employees for “off-the-clock” work is illegal, and employers who fail to do so should be held accountable. The attorneys in Sommers Schwartz’s Employment Litigation Group are currently interviewing current and former product specialists, call receivers, quality assurance specialists, and call managers who have worked for Auto Club Group, Auto Club Service, or Club South about their suspicions of wage abuse and unpaid overtime. If you have information that would assist our investigation, please contact us today!

Kevin J. Stoops

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Kevin J. Stoops

Kevin Stoops is an experienced trial attorney who appears frequently in Michigan state courts and federal courts across the United States, representing clients in complex business litigation. He has vast experience and a track record of successful outcomes high-dollar matters involving trade secret, business tort, intellectual property, executive employment, and class action claims.