Bank of America once again may be in violation of the federal Fair Labor Standards Act (FLSA) for not paying its call center employees for all compensable time worked.  A former Bank of America employee filed a putative class action against the banking and financial services company claiming he was denied just compensation.


Maureen Clark and Sonya Alexander, call center employees who each worked for the company for over ten years filed the suit, claiming they and other similarly situated employees were required to work in excess of 10 minutes per day for which they were not paid. They further alleged that Bank of America knew and expected its call center employees to be logged in to the company’s computer system prior to the beginning of their work shifts. Accordingly, the call center employees were required to arrive earlier than their shift start times to perform duties off-the-clock so they were ready for calls when their shifts began.

FSLA requires that employees be compensated for all time worked. Compensable time includes any time where an employer suffers or permits an employee to work. By requiring its call center employees to be logged in to its computer system (which usually took 5-10 minutes), Bank of America potentially violated the FLSA by not compensating them for their off-the-clock work.

Attorneys from the law firm of Sommers Schwartz, P.C. are investigating new reports that Bank of America failed to compensate its call center employees for all compensable time in direct violation of federal and state employment laws. If you worked as a call center employee of Bank of America in the U.S. at any time since 2013, please contact us today – we will help you determine if your rights were violated and if you may be owed unpaid wages.

Kevin J. Stoops

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Kevin J. Stoops

Kevin Stoops is an experienced trial attorney who appears frequently in Michigan state courts and federal courts across the United States, representing clients in complex business litigation. He has vast experience and a track record of successful outcomes high-dollar matters involving trade secret, business tort, intellectual property, executive employment, and class action claims.