A recently filed lawsuit accuses business services giant Concentrix Corporation of withholding overtime compensation from at-home customer service representatives (“AHCSRs”) in violation of the federal Fair Labor Standards Act.
The plaintiffs, hourly non-exempt employees who work out of their homes, claim Concentrix made them perform “off the clock” tasks, overtime for which they should have been paid at one-and-one-half times their base wage rate.
According to the class action complaint, AHCSRs were required to log into job-related computer programs and networks before beginning their shifts, log out after concluding their workday, and log in and out during their meal breaks, a total of at least 25 minutes each day for which they were not compensated.
These types of claims in the call center industry have been scrutinized by the U.S. Department of Labor for many years, and its Wage & Hour Division issued a Fact Sheet that alerts at-home and brick-and-mortar representatives of various forms of wage abuse including those allegedly suffered by Concentrix AHCSRs.
Attorneys in Sommers Schwartz’s Employment Litigation Group are interviewing additional Concentrix customer service representatives who feel that they, too, were unlawfully denied overtime pay. If you are or were employed by Concentrix as an at-home customer service representative in the U.S. at any time during the past three years, please contact us today!