Attorneys Alana Karbal brought a class action wage and overtime lawsuit against Global Response, a Florida-based call center operation. The plaintiffs claimed their employer failed to pay them for “off the clock” work, such as logging into the company’s computer system before their shifts started, logging off the system after their shifts ended, reading and responding to email outside of work hours, and working through meal breaks and rest periods. Alana obtained a judgment against the defendant for more than 100 percent of the damages actually owed to the plaintiffs.