Like all U.S. employers, companies that operate call centers are required to adhere to the law. Unfortunately, many don’t.
Call centers employ workers as customer service associates, support specialists, agents, and representatives to handle all sorts of incoming and outgoing telephone calls. Employees may be required to use computers and automatic phone-dialer software applications, and follow specific instructions and scripts that can change daily, yet many call centers make them perform certain tasks “off the clock.” When this happens, those employers are breaking the law.
Compensation abuses in this industry are so prevalent that the U.S. Department of Labor’s Wage & Hour Division issued an alert specifically condemning call centers for failing to pay workers for job-related activities performed before and after their shifts, activities such as:
- Starting the computer to download work instructions
- Booting up computer applications
- Shutting down a computer and other systems
- Reading work-related emails
These necessary activities can amount to 30 minutes or more of overtime each day,time for which workers are often not paid.
The attorneys in Sommers Schwartz’s Employment Litigation Group have fought for call center employees across the country to recover unpaid wages and overtime pay. If you have worked as a call center agent or representative and believe that an employer withheld your compensation unlawfully, please contact us today – you only have a limited amount of time to pursue your rights!