Sommers Schwartz attorney Matthew Turner secured a $3.5 million settlement on behalf of nearly 2,800 at-home customer service agents employed by a leading call center services provider. According to the class action lawsuit, the plaintiffs to were required to use the defendant’s computer networks, programs, and applications for the duration of their shifts, but they were not paid for pre-shift time spent booting up computers and logging into programs, post-shift time spent logging out of computers and systems, and time spent assisting technical support personnel in addressing technical issues affecting their computers during their shifts. The plaintiffs claimed these tasks constituted compensable “off-the-clock” work in excess of 40 hours per week, for which they should have been paid time-and-a-half under the Fair Labor Standards Act and wage and hour laws in 25 states, including the Michigan Workforce Opportunity Wage Act.